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pRIVACY Policy

 

VelociFuel Privacy Policy

Last Updated: 02/27/2026

VelociFuel (“VelociFuel,” “we,” “us,” or “our”) operates the VelociFuel website and mobile application (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information

We collect information that you voluntarily provide when creating an account or requesting fuel services, including:

  • Full name
     
  • Email address
     
  • Mobile phone number
     
  • Billing and payment information
     
  • Vehicle information (fuel type, service details)
     
  • Service address or delivery location
     
  • Account login credentials
     

B. Location Information

We collect approximate or precise location data only when you are actively using the app or placing a service request. Location data is used solely to:

  • Deliver fuel services
     
  • Verify service availability
     
  • Improve routing accuracy
     

Location data is not collected when the app is closed.

C. Automatically Collected Information

When you use our Services, we may automatically collect:

  • IP address
     
  • Device type and operating system
     
  • App usage activity
     
  • Pages viewed and time spent
     
  • Referring URLs
     

2. How We Use Your Information

We use collected information to:

  • Provide and manage fuel delivery services
     
  • Process payments and transactions
     
  • Send service confirmations and delivery updates
     
  • Respond to customer service inquiries
     
  • Improve performance and user experience
     
  • Comply with legal and regulatory requirements
     
  • Prevent fraud or unauthorized activity
     

3. SMS Communications & Consent

By providing your mobile phone number and opting in through our app or website, you consent to receive SMS text messages from VelociFuel regarding:

  • Service confirmations
     
  • Delivery updates
     
  • Account notifications
     
  • Customer support responses
     

Message frequency may vary depending on your service activity.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at the email below.

Your consent to receive SMS messages is not a condition of purchase.

VelociFuel uses third-party messaging providers to deliver SMS communications securely.

4. Payments

VelociFuel uses third-party payment processors to securely handle transactions. We do not store full credit or debit card numbers on our servers. Payment data is processed in accordance with the provider’s security and privacy policies.

5. Cookies & Tracking Technologies

We may use cookies, SDKs, and similar technologies to:

  • Enable core app functionality
     
  • Analyze usage trends
     
  • Improve performance
     

You may disable cookies through your device settings, though certain features may not function properly.

6. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Service providers assisting with hosting, payments, analytics, and messaging
     
  • Delivery personnel strictly for service fulfillment
     
  • Legal authorities if required by law
     
  • Business successors in the event of a merger or acquisition
     

All service providers are contractually obligated to safeguard your information.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
     
  • Comply with legal obligations
     
  • Resolve disputes
     
  • Enforce agreements
     

When information is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take appropriate security measures, no system is completely secure.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
     
  • Request correction or deletion
     
  • Opt out of promotional communications
     
  • Request information about how your data is used
     

Requests may be submitted using the contact information below.

10. Age Restrictions

VelociFuel Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

VelociFuel
Valdosta, Georgia, United States
Email: support@velocifuel.com

Why This Version Should Pass Twilio Review

✅ Explicit SMS consent language
✅ STOP / HELP instructions
✅ Message & data rate disclosure
✅ Consent not condition of purchase
✅ Third-party messaging disclosure
✅ Retention section
✅ Clear contact info
✅ No generic placeholder language

Copyright © 2026 VelociFuel - All Rights Reserved.

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